Conditions of service
Considering that you sell products online; Considering the Customer's interest in purchasing the products offered by Inohomes in its sales channels; The purpose of this contract is to establish the general conditions of use and purchase of products by the client on the website.
I - Confidentiality: the store is responsible for preserving the confidentiality of all data and information provided by the Client in the purchasing process. The security of the site is audited daily and guaranteed against the action of hackers, through the "Shielded Site" seal.
II - Customer Service (SAC): The customer has this service to resolve their doubts, resolve any request or claim related to their order or any content available on the site. The SAC can be activated by phone, WhatsApp or email from the website.
third Delivery policy: the delivery time of the Products is informed during the purchase procedure, counted in business days. Product deliveries are made from Monday to Friday. Exceptionally, some Product deliveries may be made on Saturdays, Sundays and holidays.
III.I - Verification of the adequacy of the dimensions of the product is the responsibility of the Customer, who must ensure whether or not they are satisfied at the time of delivery and contact Customer Service.
III.II - Up to three delivery attempts will be made at the indicated location, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that a person authorized by the buyer, over 18 years of age, and carrying an identification document, be present at the requested address to receive the merchandise and sign the delivery protocol. If there are three failed delivery attempts, the order will be returned to the Store Distribution Center.
III.III - After completing the order, it is not possible to change the payment method and/or delivery address, request advance payment or even delivery priority.
III.IV - The delivery time informed during the Product purchase procedure takes into account the stock, the region, the invoice issuance process and the preparation time of the Product. With each update in the delivery status of the order, the Inohomes system automatically sends alert emails and SMS to the Customer.
III.V - Shipping is free throughout the national territory.
III.VI - The store does not authorize the carrier to: enter the home; perform product installation or maintenance; open the product packaging; deliver to an address other than that indicated in DANFE; make delivery to a minor or without an identification document.
III.VII - The Store is not responsible for the retention of merchandise in SEFAZ when this is due exclusively to pending matters of the client, and therefore, it is necessary to go to the tax office to release the merchandise, considering that in In these cases, information on releases and payments is only transmitted to interested parties.
IV - Right of repentance: the Customer will have the right to exercise the right to repent of the purchase, in order to return the Product, in which case the following conditions must be observed: the withdrawal period for the purchase of the product is up to 7 (seven) calendar days, counted from the date of receipt; In case of return, the product must be returned to the store's distribution center in the original packaging, accompanied by the DANFE (Auxiliary Document of the Electronic Invoice), the manual and all its accessories.
IV.I - The Client must request the return through the Customer Service (SAC).
IV.II - Upon arrival of the product at the Distribution Center, it will verify that the previous conditions have been met. If so, we will provide a refund of the full purchase price.
IV.III - In credit card purchases, the card administrator will be notified and the chargeback will occur on the next or subsequent invoice, in one go, regardless of the number of installments used in the purchase. The refund period and, also, the collection of the remaining installments after the full return of the value of the Product on the Client's credit card made by Inohomes, is the responsibility of the card administrator.
I - Confidentiality: the store is responsible for preserving the confidentiality of all data and information provided by the Client in the purchasing process. The security of the site is audited daily and guaranteed against the action of hackers, through the "Shielded Site" seal.
II - Customer Service (SAC): The customer has this service to resolve their doubts, resolve any request or claim related to their order or any content available on the site. The SAC can be activated by phone, WhatsApp or email from the website.
third Delivery policy: the delivery time of the Products is informed during the purchase procedure, counted in business days. Product deliveries are made from Monday to Friday. Exceptionally, some Product deliveries may be made on Saturdays, Sundays and holidays.
III.I - Verification of the adequacy of the dimensions of the product is the responsibility of the Customer, who must ensure whether or not they are satisfied at the time of delivery and contact Customer Service.
III.II - Up to three delivery attempts will be made at the indicated location, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that a person authorized by the buyer, over 18 years of age, and carrying an identification document, be present at the requested address to receive the merchandise and sign the delivery protocol. If there are three failed delivery attempts, the order will be returned to the Store Distribution Center.
III.III - After completing the order, it is not possible to change the payment method and/or delivery address, request advance payment or even delivery priority.
III.IV - The delivery time informed during the Product purchase procedure takes into account the stock, the region, the invoice issuance process and the preparation time of the Product. With each update in the delivery status of the order, the Inohomes system automatically sends alert emails and SMS to the Customer.
III.V - Shipping is free throughout the national territory.
III.VI - The store does not authorize the carrier to: enter the home; perform product installation or maintenance; open the product packaging; deliver to an address other than that indicated in DANFE; make delivery to a minor or without an identification document.
III.VII - The Store is not responsible for the retention of merchandise in SEFAZ when this is due exclusively to pending matters of the client, and therefore, it is necessary to go to the tax office to release the merchandise, considering that in In these cases, information on releases and payments is only transmitted to interested parties.
IV - Right of repentance: the Customer will have the right to exercise the right to repent of the purchase, in order to return the Product, in which case the following conditions must be observed: the withdrawal period for the purchase of the product is up to 7 (seven) calendar days, counted from the date of receipt; In case of return, the product must be returned to the store's distribution center in the original packaging, accompanied by the DANFE (Auxiliary Document of the Electronic Invoice), the manual and all its accessories.
IV.I - The Client must request the return through the Customer Service (SAC).
IV.II - Upon arrival of the product at the Distribution Center, it will verify that the previous conditions have been met. If so, we will provide a refund of the full purchase price.
IV.III - In credit card purchases, the card administrator will be notified and the chargeback will occur on the next or subsequent invoice, in one go, regardless of the number of installments used in the purchase. The refund period and, also, the collection of the remaining installments after the full return of the value of the Product on the Client's credit card made by Inohomes, is the responsibility of the card administrator.