Shipping Policies
We offer free shipping to worldwide via post office.
The products presented in our store are sent by our international suppliers directly to the address reported at the checkout of our store at the time of placing the order.
Our average delivery time is 10 to 25 business days after the product is shipped, and can be extended up to 55 business days.
The Post Office strike may affect our deadlines, but shipments are being made normally and we are following the information.
Also due to Covid-19 and the protective measures taken by international customs, the lead time may be longer as recent export and import protocols are being taken to ensure consistency and safety as recommended by the World Trade Organization. health.
Your order will be shipped immediately after Payment Confirmation and after Logistics Processing.
Payment confirmation:
After purchase, payment confirmation may take 1-3 business days to complete depending on payment gateway rules and credit card brands.
Logistics Processing:
You will receive your tracking code in your email and in the contact provided at the time of purchase. The deadline for sending the code will be up to 8 business days after payment confirmation.
It is important to always check the products at the time of delivery and refuse receipt if the packaging is not in good condition or if it shows signs of deterioration. In such cases, please notify our Customer Service immediately.
Pickup Failure
The Store undertakes to make up to three consecutive collection attempts, up to 48 hours after the last attempt. If the postman does not answer or the address is incorrect, the order will be returned to our Central and will be resend. The cost of resending will be borne by the customer.
Do you have any doubt?
If you have any questions about your order or want to know more details about order tracking, just email us, our team will be available to serve you better.
24/7 Service: We usually respond within a few hours.
Email: contact@benben7.com
The products presented in our store are sent by our international suppliers directly to the address reported at the checkout of our store at the time of placing the order.
Our average delivery time is 10 to 25 business days after the product is shipped, and can be extended up to 55 business days.
The Post Office strike may affect our deadlines, but shipments are being made normally and we are following the information.
Also due to Covid-19 and the protective measures taken by international customs, the lead time may be longer as recent export and import protocols are being taken to ensure consistency and safety as recommended by the World Trade Organization. health.
Your order will be shipped immediately after Payment Confirmation and after Logistics Processing.
Payment confirmation:
After purchase, payment confirmation may take 1-3 business days to complete depending on payment gateway rules and credit card brands.
Logistics Processing:
You will receive your tracking code in your email and in the contact provided at the time of purchase. The deadline for sending the code will be up to 8 business days after payment confirmation.
It is important to always check the products at the time of delivery and refuse receipt if the packaging is not in good condition or if it shows signs of deterioration. In such cases, please notify our Customer Service immediately.
Pickup Failure
The Store undertakes to make up to three consecutive collection attempts, up to 48 hours after the last attempt. If the postman does not answer or the address is incorrect, the order will be returned to our Central and will be resend. The cost of resending will be borne by the customer.
Do you have any doubt?
If you have any questions about your order or want to know more details about order tracking, just email us, our team will be available to serve you better.
24/7 Service: We usually respond within a few hours.
Email: contact@benben7.com